Five Tools One Login

Set The Limit Before Play, Not After Syndicate Casino

Play only from 18+, and every Syndicate Casino account carries deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion.

Set My Deposit Limit

Licensed operationsAnjouan Offshore Finance Authority license ALSI-401458, audited by iTech Labs and GLI

Four Facts

Check The Basics Before You Play

Syndicate Casino keeps these answers in the open, because a player who knows the ground rules plays on their own terms.

Minimum age18+

LicenseALSI-401458, Anjouan Offshore Finance Authority

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

You Want A Ceiling On Spend

Tools You Set Before The First Spin, Not After The Last

Most players worry a limit locks them out forever, and this block shows how each tool actually works.

How Much Goes In?

A deposit limit caps how much you can add to the account over a period you choose. Switch it on before your first session, while the budget is still a decision rather than a reaction.

The Night That Turns Sour

A loss limit stops your play once your net losses reach the point you set. Turn it on whenever you want a session to end on its own terms rather than on a chase.

When The Clock Slips

Session time reminders nudge you at intervals you decide, so an hour does not quietly become three. Set them when you log in for a long evening and want a marker along the way.

Can I Just Take A Break?

A cooling-off period gives you a break from the account without closing the door for good. Choose it when you want distance for a while but intend to come back.

Is Self-Exclusion Different?

Self-exclusion blocks your access to the account for a longer stretch and is the tool for when gambling has stopped feeling like entertainment. Use it when a pause is not enough.

You Want A Limit Tonight

Where Do I Set My Limit?

Most players expect a queue or a phone call, yet the whole job sits in the account you already have.

From Login To Settings

Open your account settings and check you are signed in on your own profile. Confirming the email address on screen matters, because every limit belongs to that one account.

The Section You Need

Look for the limits section, where the five controls sit together. Read what each one covers before touching anything, since they overlap in what they hold back.

Deposits, Losses Or Time

Decide whether you want to cap deposits, cap losses or be reminded of time, then pick the period that fits. Choosing two of them together is normal and gives a firmer edge.

After You Save

Save the change, then return to the limits screen and confirm your figure is showing there. Seeing it listed is the proof it applies to your account and not just to the form.

From A Bit Of Fun To Something Heavier

Catching these signs early keeps play in its proper place as paid entertainment. A deposit limit or a short pause set in your account is the first step, taken before the next session rather than after a loss.

None of these is a verdict on you; one or two may simply mean a break is due.

Chasing a loss with a bigger deposit
Playing past the time you planned
Hiding how much you spend from family
Borrowing money to keep playing
Feeling flat or tense when not playing
Skipping work, sleep or meals to play
Deposits creeping up without a decision

Under 18 Means No Account, Ever

Before The First Withdrawal. Registration is open to players aged 18 and over only. Identity documents are checked before any withdrawal, so a borrowed card cannot hide a younger player.

Is Blocking Software Worth It? Gambling-site blocking software can be installed on a shared computer or phone. Choose a package that covers both browsers and apps, then set its own password so the settings stay locked.

When You Notice A Change. A relative can raise the subject calmly, without blame, and ask what support the person would accept. The Gambling Helpline Aotearoa answers on 0800 654 655 at any hour, free of charge.

A Break You Control, Or A Hard Stop

A Reset Of Days. A time-out is a break chosen inside your casino account, lasting hours or days rather than months. You start it from your account settings before your next session, and access stays closed while it runs. It suits a reset, not a full stop.

Closing The Door Properly. Self-exclusion closes your access for a long period, up to two years where problem play is showing. Setting it is a one-way decision: it cannot be undone early, so your account stays shut until the period ends.

No National Register Here. New Zealand has no national self-exclusion register, so your casino account is the place to exclude yourself. The Gambling Helpline Aotearoa also supports you further, around the clock and free, if you want someone to talk it through with.

Three Free Services

You Do Not Have To Sort This Alone

You will have finished reading knowing exactly who to contact and what each service does

Gambling Helpline Aotearoa

A free, confidential line for players and for relatives, answered at any hour, day or night. You can also reach it by free text if speaking feels like too much. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling with peer and cultural support across eighteen clinics nationwide, open Monday to Friday during working hours. Relatives can contact it on their own behalf as well. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for people who gamble and for their families, covering signs of harm, practical tips and a finder for local support. safergambling.org.nz

Five Straight Answers

Limits, Exclusions And Plain Answers

Clears up the fear that a pause or a limit locks your money or your login away.

Can I change my deposit limit in the mobile version?+

Yes. The mobile version carries the same account section as the desktop site, so deposit limits, loss limits and session reminders all sit in one place. Changes you save there apply to the account itself, not to one device.

Can I end a self-exclusion before the period is finished?+

No. A self-exclusion runs for the whole period you selected and cannot be lifted early, by you or by support. Choose the length with that in mind, because the account stays closed to play until the period ends.

Why does the casino need my age checked before I play?+

Account access here starts at 18+. Identity and age are verified before an account is activated, which is why a photo ID document is requested during sign-up. The check protects younger people and keeps the licence conditions of our regulator intact.

Does excluding myself here also stop me at other casinos?+

No. New Zealand has no national self-exclusion register, so the block applies only to your Syndicate Casino account. If you want wider cover, speak to the Gambling Helpline Aotearoa or the Problem Gambling Foundation about what else is available.

What happens to my account during a cooling-off pause?+

A cooling-off period stops play for the stretch you pick, while the account and its balance stay in place. Logins reopen by themselves once that stretch ends, so nothing needs to be undone by hand.